{"id":7538,"date":"2026-04-22T18:00:12","date_gmt":"2026-04-22T16:00:12","guid":{"rendered":"https:\/\/tratson.ch\/feedback\/"},"modified":"2026-04-23T09:58:17","modified_gmt":"2026-04-23T07:58:17","slug":"feedback","status":"publish","type":"page","link":"https:\/\/tratson.ch\/en\/feedback\/","title":{"rendered":"Feedback"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_color_gradient_stops=&#8221;#146eb8 1%|rgba(20,110,184,0) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/tratson.ch\/wp-content\/uploads\/2022\/11\/fresh-water.jpg&#8221; background_position=&#8221;top_center&#8221; background_vertical_offset=&#8221;22%&#8221; custom_padding=&#8221;217px||107px||false|false&#8221; custom_padding_tablet=&#8221;217px||160px||false|false&#8221; custom_padding_phone=&#8221;160px||110px||false|false&#8221; bottom_divider_style=&#8221;wave2&#8243; bottom_divider_color=&#8221;#FFFFFF&#8221; bottom_divider_height=&#8221;50px&#8221; bottom_divider_flip=&#8221;horizontal&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;4bb05eb0-14d9-4843-9d82-a37a8f1fef18&#8243; custom_padding=&#8221;0px|35px|0px|35px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;b6a352e1-08bc-47b6-987f-ea015eac458b&#8221; header_text_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Thank you for your honesty.<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;82440799-d261-4c96-9383-8d74df75bad4&#8243; text_text_color=&#8221;#FFFFFF&#8221; max_width=&#8221;800px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>If something is wrong, we want to know about it &#8211; and solve it wherever possible.<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; z_index=&#8221;2&#8243; custom_padding=&#8221;||140px||false|false&#8221; custom_padding_tablet=&#8221;0px||140px||false|false&#8221; custom_padding_phone=&#8221;0px||60px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;4bb05eb0-14d9-4843-9d82-a37a8f1fef18&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;760px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Your feedback is more important to us than a public evaluation. We would therefore like to understand what is not going as expected. <\/p>\n<p>The following questions will take <strong>less than two minutes.<\/strong> All information is confidential and will help us to address your case in a targeted manner.<\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;760px&#8221; global_colors_info=&#8221;{}&#8221;]        <form class=\"tratson-sat-form\" method=\"post\" action=\"https:\/\/tratson.ch\/wp-admin\/admin-post.php\" novalidate>\n            <input type=\"hidden\" name=\"action\" value=\"tratson_satisfaction_form_submit\" \/>\n            <input type=\"hidden\" name=\"tratson_lang\" value=\"en\" \/>\n            <input type=\"hidden\" id=\"tratson_satisfaction_form_nonce\" name=\"tratson_satisfaction_form_nonce\" value=\"c69e96a130\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/7538\" \/>\n            \n                            <fieldset class=\"tratson-sat-form__question\">\n                    <legend class=\"tratson-sat-form__label\">\n                        1. How long has your TRATSON device been in use?                        <span class=\"tratson-sat-form__required\" aria-hidden=\"true\">*<\/span>                    <\/legend>\n                    \n                                            <div class=\"tratson-sat-form__options\">\n                                                            <label class=\"tratson-sat-form__option\">\n                                    <input type=\"radio\" name=\"q1_duration\" value=\"lt_2_weeks\" required \/>\n                                    <span>Less than 2 weeks<\/span>\n                                <\/label>\n                                                            <label class=\"tratson-sat-form__option\">\n                                    <input type=\"radio\" name=\"q1_duration\" value=\"2_4_weeks\" required \/>\n                                    <span>2 to 4 weeks<\/span>\n                                <\/label>\n                                                            <label class=\"tratson-sat-form__option\">\n                                    <input type=\"radio\" name=\"q1_duration\" value=\"1_3_months\" required \/>\n                                    <span>1 to 3 months<\/span>\n                                <\/label>\n                                                            <label class=\"tratson-sat-form__option\">\n                                    <input type=\"radio\" name=\"q1_duration\" value=\"gt_3_months\" required \/>\n                                    <span>More than 3 months<\/span>\n                                <\/label>\n                                                    <\/div>\n                                    <\/fieldset>\n                            <fieldset class=\"tratson-sat-form__question\">\n                    <legend class=\"tratson-sat-form__label\">\n                        2. Where do you see the biggest gap between expectation and experience?                                            <\/legend>\n                                            <div class=\"tratson-sat-form__sublabel\">(multiple selections possible)<\/div>\n                    \n                                            <div class=\"tratson-sat-form__options\">\n                                                            <label class=\"tratson-sat-form__option\">\n                                    <input type=\"checkbox\" name=\"q2_gap[]\" value=\"no_change_deposits\" \/>\n                                    <span>I see no visible change in limescale deposits<\/span>\n                                <\/label>\n                                                                                            <label class=\"tratson-sat-form__option\">\n                                    <input type=\"checkbox\" name=\"q2_gap[]\" value=\"deposits_not_dissolving\" \/>\n                                    <span>Existing deposits are not dissolving as expected<\/span>\n                                <\/label>\n                                                                                            <label class=\"tratson-sat-form__option\">\n                                    <input type=\"checkbox\" name=\"q2_gap[]\" value=\"household_effort_unchanged\" \/>\n                                    <span>The household effort remains unchanged<\/span>\n                                <\/label>\n                                                                                            <label class=\"tratson-sat-form__option\">\n                                    <input type=\"checkbox\" name=\"q2_gap[]\" value=\"device_behaves_unexpectedly\" \/>\n                                    <span>The device itself does not behave as expected (noises, display, settings)<\/span>\n                                <\/label>\n                                                                                            <label class=\"tratson-sat-form__option\">\n                                    <input type=\"checkbox\" name=\"q2_gap[]\" value=\"unsure_if_working\" \/>\n                                    <span>I am unsure whether the device is actually working correctly<\/span>\n                                <\/label>\n                                                                                            <label class=\"tratson-sat-form__option\" data-tsf-other-toggle=\"1\">\n                                    <input type=\"checkbox\" name=\"q2_gap[]\" value=\"other\" data-tsf-other-checkbox=\"1\" \/>\n                                    <span>Something else<\/span>\n                                <\/label>\n                                                                    <div class=\"tratson-sat-form__other\" data-tsf-other-wrap=\"1\" hidden>\n                                        <input\n                                            type=\"text\"\n                                            name=\"q2_gap_other_text\"\n                                            class=\"tratson-sat-form__other-input\"\n                                            placeholder=\"Please describe briefly\"\n                                            maxlength=\"500\"\n                                            data-tsf-other-input=\"1\"\n                                            disabled\n                                        \/>\n                                    <\/div>\n                                                                                    <\/div>\n                                    <\/fieldset>\n                            <fieldset class=\"tratson-sat-form__question\">\n                    <legend class=\"tratson-sat-form__label\">\n                        3. Who installed the device?                        <span class=\"tratson-sat-form__required\" aria-hidden=\"true\">*<\/span>                    <\/legend>\n                    \n                                            <div class=\"tratson-sat-form__options\">\n                                                            <label class=\"tratson-sat-form__option\">\n                                    <input type=\"radio\" name=\"q3_installation\" value=\"self\" required \/>\n                                    <span>I did it myself<\/span>\n                                <\/label>\n                                                            <label class=\"tratson-sat-form__option\">\n                                    <input type=\"radio\" name=\"q3_installation\" value=\"tratson_partner\" required \/>\n                                    <span>A TRATSON specialist partner<\/span>\n                                <\/label>\n                                                            <label class=\"tratson-sat-form__option\">\n                                    <input type=\"radio\" name=\"q3_installation\" value=\"own_installer\" required \/>\n                                    <span>My own installer<\/span>\n                                <\/label>\n                                                            <label class=\"tratson-sat-form__option\">\n                                    <input type=\"radio\" name=\"q3_installation\" value=\"dont_know\" required \/>\n                                    <span>I don&#039;t remember exactly<\/span>\n                                <\/label>\n                                                    <\/div>\n                                    <\/fieldset>\n                            <fieldset class=\"tratson-sat-form__question\">\n                    <legend class=\"tratson-sat-form__label\">\n                        4. Have you adjusted the device settings to your situation?                        <span class=\"tratson-sat-form__required\" aria-hidden=\"true\">*<\/span>                    <\/legend>\n                                            <div class=\"tratson-sat-form__sublabel\">(water hardness, pipe material, water vitalization)<\/div>\n                    \n                                            <div class=\"tratson-sat-form__options\">\n                                                            <label class=\"tratson-sat-form__option\">\n                                    <input type=\"radio\" name=\"q4_settings\" value=\"yes_full\" required \/>\n                                    <span>Yes, completely<\/span>\n                                <\/label>\n                                                            <label class=\"tratson-sat-form__option\">\n                                    <input type=\"radio\" name=\"q4_settings\" value=\"partial\" required \/>\n                                    <span>Partially<\/span>\n                                <\/label>\n                                                            <label class=\"tratson-sat-form__option\">\n                                    <input type=\"radio\" name=\"q4_settings\" value=\"no\" required \/>\n                                    <span>No<\/span>\n                                <\/label>\n                                                            <label class=\"tratson-sat-form__option\">\n                                    <input type=\"radio\" name=\"q4_settings\" value=\"unsure\" required \/>\n                                    <span>I am unsure<\/span>\n                                <\/label>\n                                                    <\/div>\n                                    <\/fieldset>\n                            <fieldset class=\"tratson-sat-form__question\">\n                    <legend class=\"tratson-sat-form__label\">\n                        5. In your view, what would need to happen for you to be satisfied with your TRATSON device?                                            <\/legend>\n                                            <div class=\"tratson-sat-form__sublabel\">(free text \u2014 2 to 3 sentences are enough)<\/div>\n                    \n                                            <textarea name=\"q5_wish\" rows=\"4\" class=\"tratson-sat-form__textarea\" ><\/textarea>\n                                    <\/fieldset>\n                            <fieldset class=\"tratson-sat-form__question\">\n                    <legend class=\"tratson-sat-form__label\">\n                        6. May we contact you personally?                        <span class=\"tratson-sat-form__required\" aria-hidden=\"true\">*<\/span>                    <\/legend>\n                    \n                                            <div class=\"tratson-sat-form__options\">\n                                                            <label class=\"tratson-sat-form__option\">\n                                    <input type=\"radio\" name=\"q6_contact_preference\" value=\"phone\" required \/>\n                                    <span>Yes, please call me<\/span>\n                                <\/label>\n                                                            <label class=\"tratson-sat-form__option\">\n                                    <input type=\"radio\" name=\"q6_contact_preference\" value=\"email\" required \/>\n                                    <span>Yes, but preferably by email<\/span>\n                                <\/label>\n                                                            <label class=\"tratson-sat-form__option\">\n                                    <input type=\"radio\" name=\"q6_contact_preference\" value=\"self_contact\" required \/>\n                                    <span>No, I will reach out if needed<\/span>\n                                <\/label>\n                                                    <\/div>\n                                    <\/fieldset>\n            \n            <fieldset class=\"tratson-sat-form__question tratson-sat-form__contact\">\n                <legend class=\"tratson-sat-form__label\">7. Your contact details<\/legend>\n                <div class=\"tratson-sat-form__sublabel\">(only if you would like a response)<\/div>\n                <div class=\"tratson-sat-form__grid\">\n                    <label class=\"tratson-sat-form__field\">\n                        <span>Name<\/span>\n                        <input type=\"text\" name=\"contact_name\" autocomplete=\"name\" \/>\n                    <\/label>\n                    <label class=\"tratson-sat-form__field\">\n                        <span>Phone<\/span>\n                        <input type=\"tel\" name=\"contact_phone\" autocomplete=\"tel\" \/>\n                    <\/label>\n                    <label class=\"tratson-sat-form__field tratson-sat-form__field--full\">\n                        <span>Email<\/span>\n                        <input type=\"email\" name=\"contact_email\" autocomplete=\"email\" \/>\n                    <\/label>\n                <\/div>\n            <\/fieldset>\n\n            <div class=\"tratson-sat-form__actions\">\n                <button type=\"submit\" class=\"tratson-sat-form__submit\">Send feedback<\/button>\n            <\/div>\n        <\/form>\n        [\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Thank you for your honesty.If something is wrong, we want to know about it &#8211; and solve it wherever possible.Your feedback is more important to us than a public evaluation. We would therefore like to understand what is not going as expected. The following questions will take less than two minutes. All information is confidential [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-7538","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer feedback | Tratson<\/title>\n<meta name=\"description\" content=\"Let us know how satisfied you were with our service. 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