Thank you for your honesty.

If something is wrong, we want to know about it – and solve it wherever possible.

Your feedback is more important to us than a public evaluation. We would therefore like to understand what is not going as expected.

The following questions will take less than two minutes. All information is confidential and will help us to address your case in a targeted manner.

1. How long has your TRATSON device been in use?
2. Where do you see the biggest gap between expectation and experience?
(multiple selections possible)
3. Who installed the device?
4. Have you adjusted the device settings to your situation?
(water hardness, pipe material, water vitalization)
5. In your view, what would need to happen for you to be satisfied with your TRATSON device?
(free text — 2 to 3 sentences are enough)
6. May we contact you personally?
7. Your contact details
(only if you would like a response)